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Casoo.com Casino Review

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Casoo is a recently founded casino that promises lots of fun and solid profits along the way. Casoo has some pitfalls, but all new casinos, determined to become a popular online gambling spot, address their weaknesses and cater to players by offering even more lucrative bonuses. Let’s see if Casoo is worth your attention or it is yet another casino offering mediocre games and bonuses.

Essential Information

Casino Link Casoo.com
Established 2019
Customer Support Live-Chat, E-Mail
Software Betsoft, Evoplay Entertainment, iSoftBet, NetEnt, Play’n GO, Spinomenal, Amatic Industries, Booming Games, Ezugi, Kiron Interactive, Playson, Tom Horn Gaming, EGT Interactive, GameArt, LuckyStreak, Pragmatic Play, World Match, Endorphina, Microgaming, PariPlay, Quickspin, Evolution Gaming, Habanero, Mr. Slotty, Pocket Games Soft, Asia Gaming, Asia Live Tech, Authentic Gaming, Red Tiger Gaming, SA Gaming, Wazdan
License Curacao
Currencies DKK, EUR, GBP, NOK, SEK, USD
First Deposit Bonus 100% + 30 FS deposit bonus
Deposit Methods Visa, MasterCard, Maestro, Skrill, Neteller, Yandex Money , QIWI, Bitcoin , Ethereum , Litecoin, EcoPayz, WebMoney , Jeton, Zimpler , Paysafe Card, Neosurf, Mobile Commerce
Withdrawal Methods Visa, MasterCard, Maestro, Skrill, Neteller, Yandex Money, QIWI, Bitcoin, Ethereum, Litecoin, EcoPayz, WebMoney, Jeton Wallet, Zimpler, Neosurf, Paysafe Card, Mobile Commerce
Withdraw Limit 5000 EUR per month
Minimum Deposit
€10
Language English , Finnish , Norwegian

€1000 + 200 free spins

Casoo casino seems determined to keep players entertained and update the promotions page on a regular basis. At the time of writing, players can claim a weekend reload bonus of up to €200, take part in tournaments or grab a mystery prize.

As for the welcome bonus package, it is comprised of up to €1000 + 200 free spins granted upon the first four deposits.
Unless otherwise stated, the default wagering requirement you need to meet is 25x the deposit + bonus amount. This requirement is a bit lower than the 30x deposit + bonus most casinos offer.

If you claim a free spins bonus, the maximum bet allowed is €3 per spin or €0.3 per line. In comparison, other casinos cap the max bet at €5, but limit the bet per line to 0.10, so we leave it to you to decide which offer is better.

Game Library

Casoo has an extensive game library and we thoroughly enjoyed spinning the reels of the latest slots. Some of the must-try titles include Hall of the Mountain King, Durian Dynamite, Fruitbat Crazy, Agent Jane Blonde Returns, Mahjong 88. The slots are distributed into several categories – win both ways, win often, win huge, new and shiny, random features, etc.

Table games’ fans will not be disappointed either. Casoo offers a whole lot of Blackjack, Roulette, Baccarat, Poker, and Video Poker variations.

The live casino hosts classic and exotic titles including but not limited to Dream Catcher, Lightning Roulette, Dragon Tiger, Blaze Roulette, Authentic Roulette Turbo, to name a few.

Game Suppliers

Casoo casino has games courtesy of Betsoft, Ezugi, Lucky Streak, Pariplay, Spinomenal, Amatic Direct, Booming, GameArt, Microgaming, Play’n GO, Tom Horn, Asia Gaming, EGT Interactive, Golden Race, Mr Slotty, Playson, WorldMatch, AsiaLiveTech, Endorphina, iSoftBet, OneXtwo Network, Quickspin, Authentic Gaming, Evolution, Kiron, Oriental Game, SA Gaming.

Security and Licensing

Casoo is operated by SG International N.V. The latter is a Curacao licensee operating under license No.8048/JAZZ2015-035. We cannot confirm if and when you can count on authorities’ protection in an event of a dispute between you and Casoo casino.

Banking and Cashout

You can make deposits and withdrawals at Casoo casino using an excellent choice of traditional payment methods such as credit cards and e-wallets. Our review of Casoo casino also revealed you can fund your casino account using Ethereum and other popular cryptocurrencies such as Litecoin and Bitcoin. All payments are made through a secure SSL encryption.

Deposits start from as little as €10 and are free and credited instantly. The minimum cashout limit is €20 and you can withdraw a maximum of €2,000 a day, €5,000 a week, and €10,000 a month.

Payments will be processed once you have completed your KYC checks. These are important to help Casoo casino maintain its high standards of security.

Customer Support at Casoo Casino

Wherever you are on your space journey, you’ll be able to get in touch with customer support 24/7 at Casoo casino. Not only does the site boast an impressive FAQ section, but you can also click on the contact us page to access phone support or to message customer service agents.

If you’re in a rush, we’d always recommend you use the live chat option, which is available on both desktop and mobile. Our Casoo casino review experts used this method to ask several questions and were impressed with the speed and professionalism with which our requests were answered.

Popular

  1. 1. How do I register at Casoo?

    Click on the “Register” button on the right side of the upper menu or via the “Create account” buttons all around the site. You will be taken to the registration form with 3 steps. Please fill out the information carefully checking whether it is correct. An sms with a validation code will be sent to your mobile phone. After entering the validation code your account will be validated and you will become a proud member of Casoo – Your Intergalactic Casino.

  2. 2. How do I contact customer support of Casoo?

    You can contact the customer support of Casoo by the way of e-mail, ticket, live chat and a by calling a landline phone.

    A live chat icon will always be displayed in the lower right-hand side corner of the site. In both desktop and mobile versions of the site.

    Furthermore, a help centre icon can be found at the footer of the site. After pressing this icon you will be able to choose your preferred way of contacting Casoo. These include contact by chatting with our lovely support online, ticketing or phone call.

    Help centre icon is available through numerous sheets and menus of Casoo. Just search for the “?” Icon or “Help centre” bar.

    Alternatively, you can contact us by e-mail via support@casoo.com or by calling a landline at +44 845 145 17 00

  3. 3. How do I deposit money to Casoo?

    First, you have to be logged in to make a deposit to your Casoo cashier. Click on the yellow “+” button in the upper right menu, click the deposit button in the dropdown, select the desired payment method, choose an amount and follow the steps.

    If you are a mobile user click on the cashier icon in the upper right corner of your screen, afterwards repeat the steps explained above.

    Casoo offers depositing with the following payment methods: Visa, Mastercard, Maestro and other debit cards. Other options include but are not limited to Neteller, Skrill, Ecopayz, Bitcoin, Litecoin, Ethereum, Yandex, Qiwi, Paykassa, Mobile commerce.

  4. 4. I have forgotten my username and/or password

    To renew your password simply click on the Log In button and find the “I’ve forgotten my password” link. You will be able to to reset your password by entering your e-mail address. A link to renew to your password will be sent out to your e-mail address. There are alternative options, namely contacting support@casoo.com, starting a live chat or writing a ticket via the help desk of Casoo. The Help centre can be accessed through various parts of the site and is labeled with a circle and a “?” question mark or through the sites footer.

  5. 5. A money withdrawal from Casoo has been processed. When will I receive my money?

    Casoo reviews all withdrawals within 30min after they have been received. How fast the money will arrive in your destination account depends on the payment method of choice. For Visa, Mastercard and bank transfers the wait time is between 1-3 days however, Skrill, Neteller, Ecopayz, Bitcoin, Ethereum, Litecoin, Yandex, Qiwi, Paykassa happen instantly.

Account

  1. 1. How do I register at Casoo?

    Click on the “Register” button on the right side of the upper menu or via the “Create account” buttons all around the site. You will be taken to the registration form with 3 steps. Please fill out the information carefully checking whether it is correct. An sms with a validation code will be sent to your mobile phone. After entering the validation code your account will be validated and you will become a proud member of Casoo – Your Intergalactic Casino.

  2. 2. I have forgotten my username and/or password

    To renew your password simply click on the Log In button and find the “I’ve forgotten my password” link. You will be able to reset your password by entering your e-mail address. A link to renew to your
    password will be sent out to your e-mail address. There are alternative options, namely contacting support@casoo.com, starting a live chat or writing a ticket via the help desk of Casoo. The Help centre can be accessed through various parts of the site and is labeled with a circle and a “?” question mark or through the footer of the site.

  3. 3. Can I play if I am not 18 years old or older?

    It is strictly forbidden to open an account at Casoo if you are not at least 18 years old. Casoo takes underage gambling very seriously and takes every precaution possible to avoid prevent access to under aged individuals.

  4. 4. I can’t open an account at Casoo/I can’t select my country of residence when registering

    Due to legal regulations players from countries: Latvia, Lithuania, USA, UK, France, Curacao, Netherlands are not allowed to open an account at Casoo.

  5. 5. Where can I access my personal information?

    You can access your information via the upper left menu by clicking the three dots next to your loyalty level and nickname. A dropdown will appear and to access your personal information you need to click on “Account”. An “Edit profile” menu will appear containing all user related information.

    If you are a mobile user just click on the My Account icon on top and choose “Account” and follow the same steps as outlined above.

  6. 6. Can I have multiple accounts at Casoo?

    Unfortunately, due to numerous reasons including license requirements we are only allowed to accept one account per customer, per household and per IP.

  7. 7. How can I find out whether I already have an account at Casoo?

    If you feel that you have been registered at Casoo or are uncertain, please contact our customer support via the Help centre or, alternatively emailing us at support@casoo.com.

Deposits & Withdrawals

  1. 1. How do I deposit money to Casoo?

    First, you have to be logged in to make a deposit to your Casoo cashier. Click on the yellow “+” button in the upper right menu, click the deposit button in the dropdown, select the desired payment method, choose an amount and follow the steps.

    If you are a mobile user click on the cashier icon in the upper right corner of your screen, afterward repeat the steps explained above.

    Casoo offers to deposit with the following payment methods: Visa, Mastercard, Maestro, and other debit cards. Other options include but are not limited to Neteller, Skrill, Ecopayz, Bitcoin, Litecoin, Ethereum, Yandex, Qiwi, Paykassa.

  2. 2. My deposit failed. What to do?

    First, make sure all the deposit information is correct. The account number, the issue date, the security number, e-mail or any other information that has to be filled out during the deposit process.
    Re-check whether you are on the deposit page or on the withdrawal page. Make sure there are enough funds and if the amount is smaller or equal to the limits of the payment method. There might be a problem with
    the payment method, most commonly – with the bank. Your payment method could be affected by limitations regarding online and/or gaming payments. Please contact the payment method issuer for more information
    and get back to us if the problem continues.

  3. 3. How long does it take for a deposit to arrive in the cashier of Casoo?

    All deposits except bank transfers are credited momentarily. Visa, Mastercard, Maestro, Neteller, Skrill, Ecopayz, Bitcoin, Litecoin, Ethereum, Yandex, Qiwi, Paykassa are credited instantly, however, bank transfers length may vary between 1-3 days to be processed by Casoo and appear in your account. Once the bank transfer arrives at Casoo a confirmation e-mail will be sent to your e-mail address on file.

  4. 4. Are there any fees when depositing at Casoo?

    Casoo does not charge any fees on deposits. Deposits are free of charge at Casoo, because we love our customers so much.

  5. 5. What is the minimum deposit and withdrawal at Casoo?

    Minimum deposit is €/$10. Minimum withdrawal is €/$20. And other currency equivalents.

  6. 6. I made a deposit but my balance has not been updated

    Don’t worry, no money deposited to Casoo will remain lost. Please contact customer support and send us a screenshot of the missing deposit. The more information you provide, the easier it will be for us
    to locate your missing funds. You can contact customer support via Help desk or e-mailing us at support@casoo.com.

Bonus

  1. 1. What is a bonus?

    A bonus is a gift from Casoo to you, the customer. Bonus meaning extra money, free spins or other awards. The most common form of bonus is first deposit bonus and free spins. First deposit bonus is a match bonus meaning that for each money unit deposited (up $/€ 50 in this example) Casoo match it with twice the bonus money. Whats better, free spins are a part of this bonus exact bonus. For example, if you deposit $25, we will give you extra $50 and 100 Free Spins in the game of your choice, meaning you will have $75 to play with and 100 Free Spins for use instantly. And other currency equivalents.

  2. 2. What bonuses do I get at Casoo?

    Every customer receives a $1,000 Welcome Package +200 Free Spins upon registration. Follow-up deposit bonuses are credited once the first deposit bonus is claimed. Besides that Casoo offers a variety of reload
    bonuses, thematic bonuses and a lot more. Visit our Promotions page to see more. Remember, bonus offers are exclusively tailored to each customer therefore make sure you are logged in and check your Valuables stash every day – you might find a goodie there!

    You also get bonuses for levelling up and progressing through your Galactic Journey. Bonuses can get credited randomly too, therefore, always check your Valuables stash for some goodies!

  3. 3. How do I get bonuses?

    Bonuses get credited to your account automatically. You will receive a notification via notification centre once a new bonus arrives in your account. You can see all of your bonuses through the “Valuables” menu via My lobby. To activate a bonus you need to claim it via the section Valuables in My Lobby. Once a bonus is claimed it is active and the progress can be followed by clicking on each active bonus, a wager amount and progress will be clearly stated.

  4. 4. How do I activate my free spins?

    If a bonus contains free spins, free spins are awarded automatically. They can be accessed opening the game to which these free spins are awarded. For example, you make your first deposit, it is $25. You
    get $50 extra from Casoo and you’ve chosen 100 Free Spins on Starburst. Once the deposit is finished and credited, the bonus funds and free spins will be automatically awarded.

    To play your free spins go to the Casino section and find the game in the lobby or via the search bar. When you open Starburst the free spins are going to appear once the game fully loads. You can’t choose when to use your free spins, they will have to be played out with first priority. Winnings from free spins count as bonus money and wagering requirements apply.

  5. 5. What are wagering requirements for my bonus?

    All bonus money has to be wagered before it can be withdrawn. Wagering requirements of 25 times apply to the initial bonus+event amount and 35 times to money from from free spins. Withdrawals can be made anytime during the bonus, however all bonus winnings will be lost if you choose to proceed with the withdrawal.

    Varying wagering requirements can be applied to various bonuses, therefore, please check the wagering requirements before activating a bonus. The wagering requirements will always be clearly shown in the bonus description. If you are not sure about wagering requirements that apply for a specific bonus please contact the customer support of Casoo to find them out.

  6. 6. How does the wagering work with the games available at Casoo?

    You can find the wagering contributions below:

    Slot machines: 100%

    All blackjack games: 0%

    All roulette games: 0%

    All baccarat games: 0%

    Video poker: 0%

    Punto banco: 0%

    Oasis poker: 0%

    Texas hold’em poker: 10%

    Casino hold’em: 10%

    All other games: 100%

    Live dealer games: 10%

    Example 1: You wager $100 on slots. These $100 will count towards wagering requirements of the bonus because slots have 100% contribution.

    Example 2: You wager $100 playing live dealer blackjack. $10 will count towards wagering requirements of the bonus because Live dealer games have 10% contribution.

  7. 7. Where can I see how much wagering is left on my bonus?

    You can follow the progress of your bonus via My Lobby, “Valuables” section by finding the specific bonus / bonus icon. By moving the cursor for desktop version and pressing on the icon on the mobile version the wagering progress will appear. The wagering progress updates momentarily after a bet is made with an

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