Playluck.Com Casino Review
PLAYLUCK is a brand owned by .Infinite Visions, a company incorporated under the laws of Romania.The games on this website are powered by software belonging to Aspire Global International LTD, a Malta based company which is a fully licensed operator (MGA/CL1/408/2007) under the Malta Gaming Authority.
In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).
At PLAYLUCK we are committed to provide fair play at all times. Fair play is the base of our mutual prosperity.
For your knowledge it is illegal for anyone under 18 to open an account or to play on PLAYLUCK.
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Fair play is the base that we stand on. PLAYLUCK.com is committed to providing fair play at all times. We here at PLAYLUCK.com offer a 1 in 3 statistic. This statistic is guaranteed on our website, on a global scale of our players and is verified independently by Itech labs in order for us to obtain our gaming license. You can review our commitment to Fair Gaming in more detail here: Fair Play
- How can I get my 100% match up bonus?The 100% matchup bonus is something that PLAYLUCK offers to all its new players. To claim this bonus all you need to do is make your first deposit of a minimum of €10.
- Where can I find PLAYLUCK bonus policy?PLAYLUCK’s bonus policy can be found here.
- Why did I not receive my bonus?As all our promotions run to GMT time it may be possible that the time in your location is not the same and therefore the promotion has ended. Feel free to contact our friendly support team to find out about any other current promotions or offers.As per our terms and conditions, we would like to remind that any accounts that have pending cash out requests remaining will not receive any promotional bonuses.Players have the ability to request bonuses to be disallowed and should this have been done in the past no bonuses will be added to this account. To check or change this, please contact our friendly customer support.
- I deposited but did not receive the bonus you promised me by e-mailYou need to ensure that the terms and conditions of the bonus offer such as the minimum deposit amount and the period during which the deposit needed to be made in order to qualify for the bonus have been met. On some occasions, bonuses are required to be wagered on a particular game. Furthermore some bonuses will only be added after the promotional period is over. Please read the terms and conditions of the promotional e mail carefully and if you require an additional explanation as to why your bonus was not added, contact us through live chat or by e mail at We kindly remind you that some bonuses do not qualify to be received while you have a Cashout request Pending in your account.
- I received a bonus on my deposit but I didn`t ask for it, why did you add it?Any bonuses added to your account are usually added automatically if a promotion is running during that period. It may also have been credited to your account by your Personal Account Manager either following a personal bonus offer or as a thank you gesture for your continued loyalty to us here at PLAYLUCK. If you do not wish to take advantage of the bonus offer please do not play with the deposit and bonus funds at all and contact us straight away.
- Did I wager my bonus enough?To check your bonus wagering status, simply access My Account, and view “remaining wagering requirements”.
- How much in bonus have I received until now?Log on to your Real Money Play account. Click on the “Menu” tab which can be found at the bottom bar of the lobby, then click on “My history” and choose “Cashier History”. You will then be able to filter your search by month and view all bonuses and deposits made for that month.
- Why do I not receive a bonus with every deposit I make?We do have on-going promotions which are sent out regularly to the email address which you registered with us, however should you wish to make a deposit and have not received a promotional e mail for that day, please contact our support team and we will let you know if you do qualify to receive a bonus on your deposit.
- Do I get a choice of how much bonus money I can get?The activity on your account is regularly monitored by your account manager and this determines if you qualify for a bonus at that point. Please contact our support team by live chat before making a deposit if you wish to check whether you can receive a match up bonus on your deposit.
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